Refund policy

At CalmHaus, we hope you love your order. If something isn’t quite right, we’re here to help.

Print-on-Demand Items

Many of our products are made to order especially for you to reduce waste and avoid overproduction.

Because of this, we do not accept returns or offer refunds for change of mind on print-on-demand items.

However, if you need a different size or your item isn’t the right fit, we’re happy to help with an exchange, provided the item is returned unworn, unwashed, and in its original condition within 14 days of delivery.

Stocked Items

For items we keep in stock, we accept returns within 14 days of delivery.

Items must be:

• Unworn and unused
• In their original condition
• Returned with any original packaging and tags (where applicable)

Customers are responsible for the cost of returning unwanted items unless the incorrect item was sent.

Incorrect or Damaged Orders

Although every CalmHaus item is carefully inspected before it’s dispatched, if you receive the wrong item or your order is damaged during delivery, please email hello@calmhausuk.com within 7 days of receiving your order.

Please include your order number and photographs so we can investigate and put things right.

How to Request a Return or Exchange

Please email hello@calmhausuk.com with:

• Your order number
• Your name
• The reason for your return or exchange

We’ll provide instructions on the next steps.

Please do not send items back without contacting us first.

Refunds

Where a refund is approved, it will be processed to your original payment method within 5–10 working days after we receive and inspect the returned item.

Please note that original shipping charges are non-refundable unless we have sent you the wrong item.

Contact Us

If you have any questions about returns, refunds, or exchanges, please get in touch:

Email: hello@calmhausuk.com

Thank you for supporting CalmHaus. Every order is packed with care, and we’re grateful you’ve chosen to be part of our community.