Shipping policy
Shipping at CalmHaus
We know that when you’ve found something that brings a little more calm to your day, you don’t want to wait too long. That’s why we aim to dispatch every order with care and as quickly as possible.
UK Shipping
- Standard UK Delivery: £3.99
- Free UK Delivery: On all orders over £75
Dispatch Times
As many of our products are made to order to reduce waste, dispatch times vary by product:
- Signature T-Shirts: Dispatched within 5–8 working days
- Hoodies: Dispatched within 1–3 working days
Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where available).
Delivery usually takes 2–4 working days after dispatch. Please note that delivery times may vary during busy periods or due to delays with the courier.
Pre-Orders
If your order includes a pre-order item, your entire order will usually be dispatched once all items are available.
Estimated dispatch dates for pre-order products will always be shown on the relevant product page.
If you’d like your in-stock items sooner, we recommend placing separate orders.
International Shipping
We currently offer international shipping to selected destinations.
Shipping costs and delivery times vary depending on your location. If you’d like to place an international order or have any questions about shipping to your country, please email hello@calmhausuk.com and we’ll be happy to help.
Order Changes
If you need to amend or cancel your order, please contact us as soon as possible after placing it.
We’ll always do our best to help, but we can’t guarantee changes once your order has been packed or dispatched.
Lost or Delayed Parcels
Once your parcel has been handed to the courier, delivery times are outside of our control.
If your order appears to be delayed or lost, please get in touch with us and we’ll do everything we can to help resolve the issue.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
CalmHaus cannot accept responsibility for parcels sent to an incorrect address provided at checkout. If a parcel is returned to us, additional postage costs may apply before it can be resent.
Need Help?
If you have any questions about your order or delivery, we’re here to help.
Please contact us at hello@calmhausuk.com, and we’ll get back to you as soon as we can.
Thank you for supporting CalmHaus.
Every order is packed with care, and we’re grateful you’ve chosen to be part of our community.